Refund and Cancellation Policy

1. Cancelling a subscription

You can cancel at any time from Settings → Billing. Cancelling stops all future charges immediately; your organization keeps its plan until the end of the period already paid for, and then returns to the Free plan. Nothing is deleted — your account, organizations and meetings stay as they are, subject to the Free plan's limits.

2. Refunds on a new subscription

If you are not satisfied within 14 days of your first payment for a plan, tell us and we will refund that payment in full — no questions asked. The subscription is cancelled at the same time.

3. Refunds on renewals

Renewal charges are refundable if you ask within 7 days of the charge and your organization has not hosted a meeting on the paid plan's limits in the new period. Outside that window, renewals are not refunded, but you can cancel so you are not charged again.

4. Seats

Added seats are available immediately and the new seat total is charged from your next renewal — nothing is charged mid-period, so there is nothing to refund separately from the subscription. Reducing seats also takes effect at the next renewal; the lower price applies from then on and no refund is issued for the current period.

5. Failed payments and downgrades

If a renewal payment fails and is not settled within 7 days of the period end, the organization returns to the Free plan. No refund is due for a period that was never paid for.

6. Consumers in the EU, UK and elsewhere

If you are a consumer, you may have a statutory right to withdraw from a purchase within 14 days, and other mandatory rights, under the laws of your country. Nothing in this policy limits those rights; where they are more generous than this policy, they apply.

7. Chargebacks

Please ask us for a refund before disputing a charge with your bank — it is faster for you and avoids dispute fees. A chargeback filed while a refund request is open, or after a refund has been issued, may lead to the account being suspended until the matter is resolved.

8. How to request a refund

Email info@gateling.com from the address on the account, with the organization name and the receipt or invoice number. Approved refunds are issued through Paymob within 5–10 business days to the original card; your bank may take up to 14 business days to show it.

Refunds are made only to the card used for the original payment — never in cash, by bank transfer or to another card. Our payment processor can refund a card payment only within 90 days of the charge, so please contact us well within that time.

9. Changes

We may update this policy. Changes apply to purchases made after the new effective date and do not reduce rights you already have.